ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Click HERE to find the instructions to get your account registered and set up for Auto Pay.
ATTENTION PrePay Members
If you previously were using prepaid billing, you will need to set up prepaid notifications in MyAVECC. Click HERE to find the instructions to get your account registered and set up for prepaid notifications.
Announcements
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
- Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
SmartHub Success Checklist
How can MyAVECC help you control your account?
Our MyAVECC mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate MyAVECC paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
MyAVECC gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you'll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub
account
Whether through our web portal or mobile app you can register your account for free in SmartHub
Activate the features
you want
Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account
Manage your account anytime
from anywhere
The more features you take advantage of the more time and money you can save!
FAQs: How-To Register for MyAVECC
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Downloads:
You may choose how you receive notifications from MyAVECC (email or SMS) by updating your notifications preferences.
- Log in to your MyAVECC account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in MyAVECC, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
How-To Register for MyAVECC
How-To Manage Notifications for MyAVECC
FAQs: How-To Set Up Auto Pay
Auto payments allows you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.
Save time: You no longer have to manage all of your monthly bills manually.
Save Money: Stop paying for potential late fees or service interruptions when you don’t have to!
Setting up Auto Pay in MyAVECC is as easy as 1, 2, 3…
Step 1: Log in to MyAVECC
Step 2: Set up Auto Pay in just a few clicks. Instructions can be found below.
Step 3: Rest easy knowing your bills will be paid on time!
How-To Set Up Auto Pay
Other Frequently Asked Questions
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of MyAVECC or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.
Yes. MyAVECC shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our Employee, please report it to us.